Employees lack of sense of responsibility
rooted has five thousand years of Chinese culture, and that five thousand years
of cultural continuation is not democracy, is by the emperor system, hereditary
development to come over to the inertia of culture, Chinese culture have much
deep, inert culture just how deep. The inertia of people is strong, the inert
culture affected by one thousand years of ancient culture naturally influenced
countless inert. Enterprises will
Employees lack the sense of responsibility
of life
Has five thousand years of Chinese culture,
and the five thousand years of culture is not democracy, is by the emperor
system, hereditary development to come over to the inertia of culture, Chinese
culture have much deep, the inert culture just how deep. The inertia of people
is strong, the inert culture affected by one thousand years of ancient culture
naturally influenced countless inert. The enterprise will infiltrate into every
employee.
So how can operate the employee's
responsibility? My experience is: "comprehensive, multi-pronged" -
the design process, strengthening scientific management, behavioral education,
lamp light employee heart.
One of management responsibility, strict
process
Committed to ensure that employees, first
of all, the business process, service process and management process, all work
processes to scientific design, to ensure the quality of work from the process,
only scientific and reasonable process, can be efficient.
All of the work should be routing,
standardized operation and management affairs. No routing and standardization,
it is difficult to unified requirements, everyone to let individual, enterprise
competitiveness is impossible. As long as the process design scientific and
reasonable, achieve the standardization, then all the people who take part in
the work of the post responsibility is design and went in; As long as do as
this process and standard, nature is conscientious. So the process of design
constraints is each operation behavior of the people who take part in the work.
Second management responsibility,
strengthen the system of supervision
Our employees shall be carried out in
accordance with the procedure and standard requirements, and the requirements
of the content, is system. System from the aspects of material, spirit, is to
force employees in accordance with the process standards, forcing employees to
do dutiful means. If the process is running water pipe, then system is riveting
between steel tube. Enterprise should through the system, let employees
understand that violation of the process, not due diligence at what cost?
Management responsibility # 3 -
indoctrination
Only process system and regulation,
employees must be made to process and standards? Apparently not. It will be by
behavior education. If the process and management work is a rigid compulsive
constraints, then the behavior education is to let employees voluntarily accept
constraint, the role of play in the rain, this is the role of the
enlightenment. Behavior education is divided into two parts: the part of staff
training education, the other part is the leader of the exemplary role.
Training for staff education, is the
enterprise leader one of the most basic responsibility, also is the embodiment
of the leader responsibility. To make each staff sense of responsibility are
fully reflected, must let employees learn above all how to observe the work
process, in strict accordance with the standard work, does not violate working
system, and consciously accept supervision organization. To do this, we must to
staff training and education.
What is culture? Culture: the soil;
Develop. Pile soil around the plants called culture, there are two purposes:
one is to protect, not be wind blown down; 2 it is to maintain, add nutrients.
What is training? Is to tell people what not to do. Discipline, is to tell
people what should do, what to do; Training, that is, if you do this, what
should be done according to rehearse the right way. The purpose of training is
to achieve the degree of mastering and habit to consciously, make the staff get
into the habit of work according to procedure and standard.
Management responsibility of the four --
light up staff's heart
Whether through process design and
strengthening management to restrain staff positions conscientious, or is
through the behavior education to let employees take the initiative to
voluntarily accept constraint, achieve the goal of post conscientious, this is
all from external pressure and driving force of the employees, so to make the
staff to achieve self drive and travel, must be prepared to employees' career
planning, heart lights lit employees.
The author points out: the strong sense of
responsibility, is to be one of the most basic principles is the direct
response values of a person, is whether a person can do a good job of the
premise, is also a person ability of the development of the catalysts. A
responsible person, look for things to himself, there would be only one faith,
which is obliged to go to work, never give up to reach the goal.
